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REFUND & RETURN POLICY

CAN I GET A REFUND IF I'M UNHAPPY WITH MY PURCHASE?

Our policy lasts 60 days. If 60 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

We are unfortunately unable to provide a refund for shipping costs on promotional products. The shipping cost is incurred by our logistics partner right when your order is placed, and there is no product price for us to refund.

To complete your return, we require a receipt or proof of purchase and you must return your order to the address on your package. When we have proof of returned shipment, we will issue you a refund right away.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 days. 

CAN I CANCEL MY ORDER AFTER IT IS PLACED?

Once your order is placed, we work with an automated fulfillment partner that begins packaging and preparation for shipment almost immediately.

As a result, we incur the shipping cost of your order almost immediately. The shipping cost is unfortunately non-refundable. This means that we cannot cancel/refund free promotional products.

However, if you are unhappy with your non-promotional product order, you can return it to us for a full refund (minus shipping costs).

To receive a refund for a non-promotional product, you must return your order to the address on your package. When we have proof of returned shipment, we will issue you a refund right away.

CAN I RETURN MY ITEM AND EXCHANGE IT FOR ANOTHER PRODUCT? 

Provided that the returned non-promotional item is in perfect condition, exchanges are possible. Please drop us an email at hello@millnerlondon.com and we will sort something out for you!