Our policy lasts 30 calendar days. If 30 calendar days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
We are not able to accommodate order changes once the order is confirmed. You will have to wait until the order is delivered to do a change or refund.
To be eligible for a return or exchange, your item/s must be unused and in the same condition that you received it. It must also be in the original packaging. The client is in charge of facing return shipping costs to our warehouse in China.
From 15 calendar days on, we are unfortunately unable to provide a refund for shipping costs.
To complete your return, we require a receipt or proof of purchase and you must return your order to the address on your package. When we have proof of returned shipment, we will issue you a refund or resend the exchanged product right away.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Once the refund is received and accepted, then the refund of the entire amount of the products returned will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 calendar days.
For requesting a Return or Exchange of your order, please contact us through the Contact Page at our MILLNER CO website.
For damaged and wrong items contact us through the Contact Page at our MILLNER CO website and complete the form. We will get you back in 24 working hours providing a solution.