HOW LONG DOES SHIPPING TAKE?
Due to overwhelming demand for our products, shipping is estimated to take between 8 and 9 days if you choose the STANDARD SHIPPING method. Shipping time can vary internationally, based on local couriers.
|DESTINATION COUNTRY||STANDARD SHIPPING|
|United States||7 - 8 days|
|Australia||8 - 9 days|
|Canada||8 - 9 days|
|Europe||8 - 9 days|
|Mexico||12 - 14 days|
|Chile||12 - 14 days|
|Colombia||12 - 14 days|
|Others||Max. 20 days|
However you can choose the DHL EXPRESS shipping method. It is estimated to take between 4 and 5 business days.
|DESTINATION COUNTRY||DHL EXPRESS|
|United States||4 - 5 days|
|Australia||4 - 5 days|
|Canada||4 - 5 days|
|Europe||4 - 5 days|
|Mexico||6 - 7 days|
|Chile||6 - 7 days|
|Colombia||6 - 7 days|
|Others||Max. 12 days|
Your order begins processing as soon as it is placed, and a tracking number will usually update within a period of 1 - 2 working days since the order is placed. We always guarantee the delivery of your order and ensure the product will arrive in a maximum period of thirty days.
DO YOU SHIP YOUR PRODUCTS TO MY COUNTRY?
Yes, we ship worldwide! Although shipping times may vary depending on your location.
HOW ARE MY ITEMS SHIPPED?
Your items are shipped by our fulfillment center and will usually reach you via your local postal service at your shipping destination.
WHERE ARE YOU SHIPPING FROM?
We ship orders from our warehouse in China. As a result, we are able to keep our costs low and pass on savings to the customer. This is why sometimes our items take a little longer to arrive at your door.
WHAT TIME ARE DELIVERIES USUALLY MADE?
Our products are usually delivered during local business hours (i.e. Monday to Friday, 9am-5pm) by your local postal system.
WHAT HAPPENS IF I AM NOT AT HOME DURING THE DELIVERY?
Not to worry, most of our items will be left in your postbox if they are small enough. If the postal service does not have access to your postbox, it will usually be left at your local post office for you to pick up. They will also leave a note to make you aware of the package and pickup location.
In case you chose DHL Express, this company will be responsible for the delivery of your order.
DO I HAVE TO PAY FOR CUSTOMS, DUTIES, OR IMPORT TAXES?
The purchased product comes from China which means that the purchaser must pay all taxes and customs duties and comply with the laws according to the corresponding legislation in their country of residence.
We cannot be held responsible for any import charges made by your country's customs. It is advisable to check the pricing guide at your local customs department if you think you may have to pay additional fees.
We are NOT responsible for stolen/lost packages, packages sent to the wrong address, or refunding/replacing packages in these cases. The customer is responsible for filing any claims with their local post office.
I INPUT THE WRONG SHIPPING ADDRESS. WHAT DO I DO?
We work with an automated fulfillment platform. As a result, your order begins processing almost immediately after you submit your order.
As long as you reach out to us immediately regarding changing your address, we may be able to make the change before your item is processed.
Unfortunately, we are unable to change the shipping address in any other cases.
CAN I CHANGE MY BILLING ADDRESS?
The billing addresses is currently non editable to prevent and secure against payments fraud. Please note that all details submitted are final.